Returns Policy
You may return most new, unopened items within 30 days of delivery. All items returned that were marked as or shipped as FREE SHIPPING* at the time of purchase will be charged a 15% restocking fee. Items being returned for exchange will not be charged a restock fee but will be charged an additional shipping charge when items are reshipped. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Special order merchandise and custom orders are not returnable and are not able to be cancelled or changed once ordered. Any delivery and/or installation charges are not refundable.
You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
We offer free shipping on most items that can be sent common carrier for any order over $99.99 within the continental USA. Any order under $99.99 will be charged one flat shipping fee of $9.95. Orders will be sent at our discretion via USPS First Class or Priority Mail, UPS Ground and Fed Ex Ground unless otherwise noted. You may pay for expedited shipping during checkout.
Large and heavy items such as pool tables, game tables, and furniture that can not be shipped via common carrier will be delivered by Gebhardts own team to your home. We feel that this is necessary because many other companies will require the customer to be responsible for shipment of the item which includes unloading from a tractor trailer, inspecting the item for damage, and installing a product that can be heavy and difficult to assemble without experience. We feel our full-time, professional installers are a necessary part of ensuring your 100% satisfaction with your purchase.
We will contact you to set up a delivery date as soon as your order is completed and ready for delivery. While we try and have a large inventory of products available at all times, most of our orders pool table, shuffleboard, game tables and furniture orders are considered special orders and require varying lead time. If you need an item by a certain deadline, please contact us before placing your order and let us know and we will try and accomodate any requests. At this time Gebhardts will not ship any large items that can not be shipped via common carrier outside of our designated delivery area which is within a 100 mile radius of either our Allentown or Wilkes Barre, Pennsylvania locations.